Refund policy

Return & Refund Policy

We want you to be happy with your PawEase™ purchase. If there is a problem with your order, please contact us and we'll do our best to help.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:
• Your order number
• Clear photos or a short video showing the issue
• A brief description of the problem

We may request additional information to help us review your claim.

Depending on the situation, we may provide a replacement or issue a refund.

Change-of-Mind Returns

Because our products are fulfilled directly to customers, we currently do not accept returns simply because you changed your mind.

If you received the wrong product, or your order arrived damaged or defective, please contact us within the 7-day period above so we can review the issue.

Refunds

If a refund is approved, it will generally be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider.

Contact Us

For questions about an order or a return/refund request, please contact us using the contact information provided on our website.